Head of Community
San Francisco, CA
Mid-level +2 · Full time
Posted 2 years ago
Please include as much information as possible! If any of the following information isn't included in your job posting or description, please add it here:
- Why is your company investing in community?
- What department(s) does community live under?
- Who will this role report to?
Community is a key pillar of our value prop. It's essential to an amazing learner experience and growth within our enterprise clients (companies like Stripe, Flipkart, Tinder + more) as well as ensuring a healthy, ongoing instructor supply. The Head of Community will report directly to the CEO!
Sphere is where vetted leading experts run live, cohort-based courses for professionals around the world.
We are building the world’s largest decentralized corporate university and growing rapidly:
- 30%+ month on month revenue growth
- Recurring annual contracts with companies like Stripe, Shopify, Flipkart, Tinder, Accenture and Flexport
- 1,400+ learners from over 800 companies globally,
- Recently part of the Y Combinator W22 batch and backed by leading investors including Felicis Ventures, Y Combinator, Uncommon Capital and leading angel investors, including the founders of Go1, Lyft, BetterUp and Flexport.
Sphere is looking for a Head of Community who will work directly with the founders to build out our community function across learners, enterprise and instructors.
What you’ll do at Sphere:
- Build out processes and strategies to enhance the learner community in the pre, in-cohort and post cohort phases of our product (focusing on Engagement aspects from the SPACES model)
- Manage a team of 4 part-time community managers who are domain experts in the topic areas of our courses
- Work closely with the Product team to find ways to leverage community for growth within our enterprise clients (focusing on Acquisition aspects from the SPACES model)
- Work closely with our Content team to provide ongoing value to our alumni community through the proprietary Sphere Portal
- Develop processes and strategies around our instructor community to drive ongoing instructor supply to our marketplace
- Work closely with our CEO / Co-Founder to build a communtiy of L&D / enablement representatives (i.e. help form the foundations of our customer success function)
We’d love to hear from you if you have:
- Built communities or worked in community-based roles in other businesses
- Managed teams / community managers before
- Experience working in an early stage startup
- Excellent time management and organizational skills
- A self-directed, creative and curious nature. You can wear many different hats and you consistently execute on goals
Why you’ll love working at Sphere:
- You'll be building out a communty function from the ground up which we view as a key pillar to our growth
- We are a fast-paced culture open to new ideas and rapid iteration
- We’re a kind, hard-working and passionate team
- Start-up equity, competitive salary and benefits/perks
Sphere is an Equal Opportunity Employer.
Sphere is a producer of a content management platform designed to democratize access to academic content.
Size: 11-50 employees
Funding Level: Early-stage Startup
Total Amount Raised: $4.0 M
Year Founded: 2021
Investors
Y Combinator
Felicis Ventures
Uncommon Capital
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