About the Role:
We are looking for a Customer Advocacy professional to build and manage our customer reviews and reference programs across third party sites like G2 and TrustRadius, our partners marketplaces, and within Zoom’s own properties. You will create the strategy, operationalize the processes, determine success metrics, and execute the day-to-day activities.
The ideal candidate is an advocate for our customers who is passionate about understanding their needs, telling their stories, and building relationships that are mutually beneficial that will earn us their advocacy in return.
Are you motivated by shared success? And are you creative, data driven, and have a bias for action? If you said yes, then Zoom could be the place for you!
What you’ll do:
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Establish the process and systems for driving customer reviews, references, stories, and their joint promotion plans across the entire Zoom platform and product portfolio.
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Build and own the strategy of how we use third party reviews to drive pipeline and new opportunities.
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Partner with stakeholders to activate customer voice generated from review sites throughout sales and marketing materials.
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Work with customer-facing teams to create, grow, and maintain a formalized customer reference program to help sales fulfill requests for peer reference calls. Drive awareness and adoption of programs across the company.
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Identify advocates and customer success stories from the reference program and online reviews to showcase how Zoom customers are innovating and activate their stories across blogs, case studies, webinars, events, media, etc.
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Define success metrics for review site and reference programs and report progress against them.
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Support senior executives, marketing, and sales with reference discovery and connections.
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Plug into product launch and roadmap to support upcoming announcements with reviews and customer proof as required.
Basic Qualifications:
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Bachelor’s degree.
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At least 5 yrs of related professional experience in customer advocacy, customer marketing, product marketing, sales or customer success; Or at least 2 years of related professional experience with a Master’s degree.
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Proven track record of success managing projects, multiple stakeholders, and driving measurable results.
Preferred Qualifications:
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You are a strategic thinker with a true passion for storytelling and customer marketing.
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You have a positive attitude and can adjust rapidly to fast-paced dynamic environments.
Salary Range or On Target Earnings:
Minimum:
$73,200.00
Maximum:
$178,400.00
In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.
Information about Zoom’s benefits is on our careers page here.
Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.
We also have a location based compensation structure; there may be a different range for candidates in this and other locations.
About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best video product for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.
Explore Zoom:
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Find us on social at the links below and on Instagram
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View more jobs, sign up for job alerts and join our talent community. Visit the Zoom careers site.
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.
We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need any assistance or accommodations due to a medical condition, or if you need assistance accessing our website or completing the application process, please let us know by emailing us at careers@zoom.us.
