Are you an experienced and passionate community builder who's interested in doing high-impact work in the fight against climate change? Help us support and nurture a network of incredible people who are leading the way on climate impact!
About Watershed
Watershed is a software platform for running a world-class climate program. We measure our success in the carbon reduction achievements of our customers. We are looking for team members who love product-building, want to work hard at a mission-oriented startup, and will collaborate with us in shaping the culture of a growing team.
We have offices in San Francisco and London and remote team members across the US and Europe. We hope that you'll be interested in joining us!
The role
As an early member of our marketing team, you’ll play a crucial role in inspiring, championing, and connecting our incredible (and quickly growing!) network of customers. Partnering closely with our Climate Advisors, Sales, and Customer Success teams, you’ll be responsible for building and nurturing a community of ambitious do-ers who are leading the way on real-world climate impact––with creative, thoughtful, and useful experiences and programs.
Our ideal candidate will be a strategic thinker and exceptional relationship builder, with deep chops in community building and event production. You're lightning fast but obsessed with details, energized by authentic social interactions, and have a special knack for bringing people together. Equal parts connector and builder, you're excited to test and iterate as you create Watershed’s community, and ideally have a passion for our mission—though no climate expertise is required!
You will:
- Architect and implement a thoughtful and authentic community strategy to connect, champion, educate, and delight our customers
- Design and execute on programs, events, and content that foster connections, enable learning and collaboration, and meet the evolving needs of the community
- Identify and execute on opportunities for customer partnerships and co-marketing
- Help amplify and support our customers’ activities
- Select and run day-to-day operations for a community forum or platform
- Help build a diverse, ambitious, creative, and high-achieving Marketing team
We’re looking for someone who has:
- Deep expertise in customer-facing marketing, with substantial experience in building and owning community programs, preferably from the ground up
- An outstanding and demonstrable track record of developing meaningful and authentic customer relationships and exhibiting a strong sense of customer empathy
- Strong opinions on what constitutes a best-in-class community function, with examples and anecdotes from previous experiences and learnings
- A solid working knowledge of community management tools and processes
- Exceptional communication skills and a high bar for quality
- Experience in high-growth, fast-paced startup environments; preferably while owning and scaling community
